We Will Be Respectful of Your Home
We employ technicians who are not only highly skilled and technically qualified, but who also are a pleasure to have in your home. Each technician is instilled with a sense of pride in the company and they act in a professional and polite manner. Furthermore, they will either cover the floor where they work, walk with drop cloths or runners, or wear shoe covers. And, when they are finished, they will clean up their work area instead of leaving the mess as others do.
Practical Advice & Suggestions
The Bartlett Heating & Cooling service technician who maintains your equipment will thoroughly check it for safety and operational efficiency, tune it up for maximum fuel efficiency, and inspect it for potential faults. This saves you money by reducing your energy bills, by avoiding costly breakdowns, and by prolonging the life of your equipment. Your technician might also make recommendations that can help prevent breakdowns, help with comfort or help avoid major problems like floods. Everyone at Bartlett wants to ensure that you know all of your options, so that you can make repair decisions based on your needs.
Multiple Payment Options for Your Convenience
When the job is finished, you have the option of paying by any of the following:
- Credit card (Visa, MasterCard, American Express, Discover)
- Debit card
- Bank draft through the federal ACH (Automated Clearing House) system
- Personal check
- Cash (of course!)
For larger projects like a new system we also offer flexible financing options.
Peace of Mind Knowing We Comply With All Codes, Licenses and Laws
Don’t fall into the trap of hiring a company that is able to offer a cheaper price because they operate without a license or don’t carry adequate insurance. Bartlett Heating & Cooling is a State of Georgia licensed contractor (Ga. Reg CN209995) and is insured for Workers Compensation and liability.
Compliance with codes and adequate insurance is important to you for liability reasons. If a worker is injured and the contractor is not insured, you can be held liable. Or, if there is an insurance claim due to a fire or an accident that is related to unlicensed work or work for which no permit was obtained, your insurance company may dispute the claim. You also want to avoid questions related to workmanship when you sell the house, which may end up costing you more than the original repair to correct.
With Bartlett Heating & Cooling, you have peace of mind knowing that you are not dealing with a ‘fly-by-night’ company that can leave you ‘hung out to dry’.
Access to the Best Products and Services Through Our Professional Affiliations
Bartlett is an active member of multiple trade associations made up of the best heating and cooling contractors in the country. Through these groups, Bartlett has access to the best products in the country, cutting edge techniques and technology, and the best practices and training in the industry.
Safety Training, Drug Testing and Rigorous Screening Help Ensure Your Family’s Safety
When you invite a company to come into your home, you make yourself, your family, and your belongings vulnerable. Bartlett takes this responsibility very seriously, which is why the technicians we hire are subjected to rigorous screening. The bottom line is that the only people who are hired are people that the owners and managers would feel comfortable having in their own homes with their families present. Each technician has had a background check before being employed with Bartlett Heating & Cooling, and each Bartlett technician is randomly drug screened.
Save Money With a Bartlett Service Agreement
Bartlett has customer discount programs available when you have your equipment maintained annually through a Bartlett Service Agreement. For a low annual rate, you will receive Priority Service, Discounted Rates and Special Savings plus a precision tune-up and safety check twice a year. This is a tremendous savings because you get all the discounts and benefits of the program plus the benefits of annual maintenance, all for less than what you would pay for the tune-ups on their own!
With a Bartlett Service Agreement, we will call you when it is time for maintenance. You don’t have to remember to call, try to remember the last time we were out, or which service you are due for. We handle all of that. When you think about the peace of mind that comes with knowing your equipment has been checked for safety, proper operation and potential mechanical problems, the Bartlett Service Agreement is a fantastic value.
Service When You Need It
To make certain that we have technicians available to meet your service needs when you need them, Bartlett focuses on repair services and replacing equipment that breaks down rather than spreading itself too thin with new construction. This commitment of time and resources means that when you have a problem, a repair specialist will be available to fix it.
Ongoing Training + Experienced Supervision + Office Support = Top Service for You
Bartlett Heating & Cooling is committed to the technical excellence of the service we provide you, and we require our technicians to attend regular training sessions. Besides the technician who actually does the repair, Bartlett has highly competent and experienced field supervisors who, although you may never see them, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call.
Additional backup is also available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help.
When you combine all of this with the thoroughly stocked service vehicles, the cutting edge communication technology, the ‘family friendly’ service people and the rigorous employment screening, you can understand why we call it small town integrity in the big city.
Ready to see the Bartlett difference for yourself? Give us a call or reach out online today, and check out our guarantees to learn how we stand behind our work.
